Kosten van de cursus

Tariefsopbouw:

lesgeld € 710,-/ lesmateriaal € 150,- / accommodatiekosten € 135,- (2,5 dagen)

Alle bedragen zijn exclusief btw. Vrijstelling is mogelijk via IMK Academie, u kunt dit aangeven op het inschrijfformulier. Indien u kiest voor eenmalige incasso betaalt u geen € 15,- extra per factuur aan administratiekosten.

Plaatsen / leslocaties

Op verschillende locaties door heel Nederland

Algemene informatie over de cursus

A two day training.



Could a conversation (or avoiding one) be keeping you from getting the results you need? Whatever the issue-from poor productivity or declining quality to lack of teamwork or strained relationships- it's likely that you're experiencing the effects of a poorly held crucial conversations.



 What is a Crucial Conversation



A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. These conversations-when handled poorly or ignored- cause teams and organizations to get less-than-desirable results. Put our award-winning Crucial Conversations Training approach to work for you, your team, and your organization, and everything gets better.



 Crucial Conversations Training



Our training teaches you how to achieve spirited dialogue at all levels in your organization; you'll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment. This training experience introduces a set of tools that builds alignment,agreement, and interpersonal communication.



Tools for Talking When Stakes are High



Discover how Crucial Conversations Training will drive change for good throughout your organization, enabling you to:

• Resolve disagreements-accurately address concerns by talking respectfully,candidly, and skillfully with someone in a safe way

• Build acceptance rather than resistance-give and receive feedback in a way that enhances relationships and improves results

• Speak persuasively, not abrasively-effectively talk about high-stakes, emotional and controversial topics

• Foster teamwork-get the right people involved in a way that ensures better decision-making and guarantees commitment and conviction

 Who needs Crucial Conversations Training?



Does your organization suffer from taboo topics, deference, disagreement, analysis, paralysis, information hoarding, office politics or alienation? Do you work with others who are hard to get along with, drag their feet, avoid tough issues, advocate their position excessively, respond poorly to pressure, easily become emotional, or run away when disagreements arise? Then you, your team, or your organization needs Crucial Conversations Training.



  What is Taught in the Training



Learn how to create conditions where people speak with complete candor (no matter the topic) and with complete respect (no matter the person). Gain skills that enable spirited dialogue and reduce deference and defiance. Begin stepping up to tough issues and sharing opinions, feelings, and information safely and freely. Learn how to promote the best ideas, save time with fewer meetings, have less disagreement, and build more alignment with better decisions.



 Who Have We Influenced?



More than two million people and 300 of the Fortune 500 companies have used Crucial Conversations skills to enable people to step up to controversial and heated issues-and handle them well. 



Programme:







Day one
 



Lesson one: Get unstuck

• Spot the conversations that are keeping you from what you want

• Avoid moving to silence or violence during crucial conversations

• Share facts, ideas, feelings, and opinions candidly and honestly

• Discover how better information helps identify problems earlier and keeps them from getting out of hand

Lesson two: Start with heart

• Stay focused on what you really want and maintain dialogue  

• Learn how to work on me first

• Understand how motives change when conversations turn crucial

Lesson three: Learn to Look







 

• Spot the warning signs that indicate safety is at risk

• Notice various forms of silence and violence

• Take steps to rebuild safety and return to dialogue

• Step out of a conversation and notice how to make it work

• Identify your own Style Under Stress and manage it

Lesson four: Make it Safe I

• Talk about almost anything - without silence violence

• Use specific skills to keep everyone sharing information

Lesson five: Make it Safe II

 

• Establish and maintain mutual purpose and mutual respect

• Recognize when you're at cross-purpose

 Day two:
 



Lesson six: Master my stories I

• Stay in dialogue when you're angry, scared, or hurt-"think" your way to the root cause of negative emotions

• Discover your stories-how to justify

Lesson seven: Master my stories II

• Eliminate Victim, Villain, and Helpless Stories, and improve your results

Lesson eight: STATE my path

• Speak persuasively, not abrasively

• Get your meaning across even with potentially threatening messsages

• Share strong opinions without shutting down contrary views

• State your mind while making it safe for others to do the same

Lesson nine: Explore others' paths 

• Use exploring skills to make it safe for others to speak up

• Diffuse others' violence and eliminate silence

• Encourage others to share issues they fear bringing up

• Get safely to the meaning behind others' emotions

Lesson ten: Move to Action

 

• Put Crucial Conversations principles and skills together

• Move from healthy dialogue to taking action and achieving results