Algemene informatie over de cursus

The course ITIL 4 Specialist IT Asset Management – Exam Included is structured and aligned around the ITIL framework and the ITIL Practice Guides. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 IT Asset Management publication.


This module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the IT Asset Management practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels on how to maximize value creation, control costs, manage risks, meet regulatory and contractual requirements, and support decision-making about the purchase, re-use, retirement, and disposal of IT assets including their impact on sustainability.


In addition, the ITIL Maturity Model is introduced as a tool to help candidates assess and measure the organization's capabilities in service management and identify actions on improvement opportunities to develop ITAM capabilities.


After completing this course you should be able to:

• understand the key concepts of ITAM;
• understand ITAM value streams and processes;
• understand ITAM roles, skills and organizational solutions;
• understand how information and technology supports and enables ITAM;
• understand the role of partners and suppliers in ITAM;
• know how to develop ITAM organizational capabilities.

This class comes with an online proctored exam voucher. These will have a validity of 12 months. You will need to schedule and complete your exams within this time frame.


Exam


ITIL 4 Specialist IT Asset Management (ITAM) Examination:

• questions: 40;
• format: multiple-choice;
• duration: 90 minutes;
• pass mark: 26 / 40 (65%);
• materials allowed: none – closed book;
• certification validity : three years.

The course ITIL 4 Specialist IT Asset Management – Exam Included is provided by Global Knowledge, an ATO of PeopleCert. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Doelgroep

The course is meant for IT professionals who are involved in managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets.

Voorkennis

The ITIL® 4 Foundation certificate is the prerequisite.

Duur

The duration of the course is three days.

Groepsgrootte

The maximum amount of participants is twelve persons.

Certificaat

This class comes with an online proctored exam voucher. These will have a validity of 12 months. You will need to schedule and complete your exams within this time frame.