Algemene informatie over de cursus

Obtain your Specialist Drive Stakeholder Value certificate at your own pace:

• one year of access;
• fully accredited;
• includes quizzes, exercises, study guides;
• tutor support available via email;
• exam voucher.

The course ITIL 4 Specialist Drive Stakeholder Value (e-learning) – Exam Included is one of the five courses required to achieve the ITIL 4 Managing Professional (MP) designation. The training covers key topics such as service level agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more. Individuals can expect to come away with the tools needed to boost user engagement and enhance satisfaction for both internal and external stakeholders.


Skills covered

• Understand how to plan and build a service value stream to create, deliver, and support services:
• Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and cultureacross the SVS
• Understand the value of positive communications
• Understand the planning and management of resources in the SVS
• Understand the value and use ofIT across the SVS
• Learn how to design, develop, and transition a value stream using ITIL practices
• Learn how to better provide user support using ITIL practices
• Discover how to prioritize, structure, and coordinate work and activities
• Understand buy versus build considerations, sourcing options, and service integration management (SIAM)
• Knowledge management
• Service level management
• Monitoring and event management

Key features

• Practical case studies and real-world applications
• Interactive content with exercises and assessments
• Best practices for stakeholder engagement

Benefits

• Improved ability to drive customer satisfaction and loyalty
• Better alignment of services with business needs
• Enhanced skills in stakeholder engagement and service value management

Exam

The fees for the exam ITIL 4 Specialist Drive Stakeholder Value are included. You need to have the ITIL 4 Foundation certificate. The duration of the exam is 90 minutes and is in multiple-choice format. You must achieve at least 70 percent to pass. It is recommended to study between 24 and 30 hours studying for the exam.


The course IITIL 4 Specialist Drive Stakeholder Value (e-learning) – Exam Included can be translated in Dutch.


 


The course ITIL 4 Specialist Drive Stakeholder Value (e-learning) – Exam Included is offered by Pink Elephant, an official ATO of PeopleCert. ITIL® is a registered trademark of the PeopleCert group. Used under license from PeopleCert. All rights reserved.
Doelgroep

This course provides the tools and knowledge to establish a strategic approach to service management, enabling continuous improvement. It is ideal for: -leaders and managers responsible for guiding teams and implementing improvements; -professionals aiming to enhance planning, governance, and strategy in IT service delivery; -key roles such as: IT Managers (aligning strategies with organizational goals), change managers (driving improvements across services and teams), business relationship managers (supporting strategic initiatives with ITIL practices) and project and programme managers (planning and improving service outcomes).

Voorkennis

Delegates are required to have achieved their ITIL 4 Foundation certificate.

Duur

Because it concerns self-study, you determine the duration of the course yourself. You have twelve monthes to complete the course.

Groepsgrootte

De maximale groepsgrootte bedraagt twaalf personen.

Certificaat

The course prepares for the exam ITIL 4 Specialist Drive Stakeholder Value. Exam fees are included.