Algemene informatie over de cursus

Obtain your Direct, Plan, and Improve certificate at your own pace:

• one year of access;
• fully accredited;
• includes quizzes, exercises, study guides;
• tutor support available via email;
• exam voucher.

The training ITIL 4 Direct, Plan & Improve ITIL 4 Specialist Direct, Plan & Improve (e-learning) – Exam Included is designed to equip candidates with the practical skills needed to create a 'learning and improving' IT organization with a strong and effective strategic direction. It also offers practitioners a practical and strategic approach to planning and delivering continual improvement with the necessary agility.


The course focuses on these key ITIL 4 practices:

• continual improvement;
• measurement and reporting;
• portfolio management;
• organizational change management;
• Risk Management.

Skills covered

• Understand the scope of what is to be directed and/or planned, and know how to use key principles and
  
  methods of direction and planning in that context
• Understand the role of Governance, Risk and Compliance and know how to integrate the principles and
  
  methods into the service value system
• Key principles and methods of continual improvement for all types of improvements
• Key principles and methods of communication and organizational change management to direction, planning
  
  and improvement
• Methods of measurement and reporting in direction, planning and improvementKey Features:
• Practical guidance on IT governance and strategy
• Application of continual improvement models
• Focus on leadership and decision-making in ITSM

Key features

• Focus on strategic planning and governance
• Covers continual improvement practices
• Aligns IT strategy with business goals
• Emphasizes organizational change management
• Prepares for the ITIL 4 DPI certification exam

Benefits

• Stronger strategic alignment between IT and business
• Enhanced governance and compliance adherence
• Increased adaptability to organizational and technological changes
• Improved efficiency in IT planning and service execution

Exam

The fees for the exam ITIL 4 Specialist Create, Deliver & Support are included. You need to have the ITIL 4 Foundation certificate. The duration of the exam is 90 minutes and is in multiple-choice format. You must achieve at least 70 percent to pass. It is recommended to study between 24 and 30 hours studying for the exam.


The course IITIL 4 Specialist Direct, Plan & Improve (e-learning) – Exam Included can be translated in Dutch.


 





 


The course ITIL 4 Specialist Direct, Plan & Improve (e-learning) – Exam Included is offered by Pink Elephant, an official ATO of PeopleCert. ITIL® is a registered trademark of the PeopleCert group. Used under license from PeopleCert. All rights reserved.
Doelgroep

This course provides the tools and knowledge to establish a strategic approach to service management, enabling continuous improvement. It is ideal for: -leaders and managers responsible for guiding teams and implementing improvements; -professionals aiming to enhance planning, governance, and strategy in IT service delivery; -key roles such as: IT Managers (aligning strategies with organizational goals), change managers (driving improvements across services and teams), business relationship managers (supporting strategic initiatives with ITIL practices) and project and programme managers (planning and improving service outcomes).

Voorkennis

Delegates are required to have achieved their ITIL 4 Foundation certificate.

Duur

Because it concerns self-study, you determine the duration of the course yourself. You have twelve monthes to complete the course.

Groepsgrootte

De maximale groepsgrootte bedraagt twaalf personen.

Certificaat

The course prepares for the exam ITIL 4 Direct, Plan & Improve. Exam fees are included.