Plaatsen / leslocaties

amsterdam,eindhoven,nieuwegein,zoetermeer

Algemene informatie over de cursus

SIAM has a different level of focus than traditional multi-sourced ecosystems with one customer and multiple suppliers. It provides governance, management, integration, assurance, and coordination to ensure that the customer organization maximizes value from its service providers.


Service Integration and Management (SIAM) also has a synonym: multi-sourcing integration (MSI). Within the context of this certification, only the term Service Integration and Management is used.


The course Service Integration and Management (SIAM) Foundation (e-learning) is essential for anyone working in or managing a multi-provider environment who wants to gain a comprehensive understanding of SIAM and its role in driving effective service integration, improved collaboration, and enhanced business value.


Why SIAM?


The benefits of the SIAM approach are far-reaching. From cost reduction to improved service for users and better access to expertise from suppliers, SIAM enables an organization to reap the rewards of being able to choose suppliers. At the same time, it ensures consistency, clarity and agreed-upon processes, and governance keeps everything under control.


The BCS EXIN SIAM Foundation tests a candidate’s knowledge and understanding of the terminology and core principles. This SIAM certification includes themes such as potential benefits and the challenges and risks of implementing Service Integration and Management.


Skills covered:

• understanding SIAM principles and concepts;
• managing multiple service providers effectively;
• implementing governance models for integrated services;
• enhancing collaboration between internal and external teams;
• identifying key roles and responsibilities in a SIAM ecosystem;
• improving service integration and coordination;
• adapting IT service management to multi-vendor environments.

Key features:

• comprehensive coverage of SIAM fundamentals;
• real-world case studies and best practices;
• framework alignment with ITIL and other methodologies;
• structured learning modules for easy comprehension.

Benefits:

• enhanced service delivery and coordination;
• improved collaboration between multiple vendors;
• stronger governance and risk management;
• better alignment of IT services with business objectives.

Exam


After the course you can participate in the exam. The exam fees (€ 235,00) are not included. It consists of 40 multiple-choice questions. The pass mark is 65%. The exam is closed book. Electronic devices are not permitted. ECTS credits: 2. It is recommended to spend around 24 hours preparing for the exam
Doelgroep

SService Integration and Management Foundation is aimed at professionals who want to implement the SIAM methodology in their organization, particularly those already working with IT Service Management processes. It is also intended for providers who want to implement and manage Service Integration and Management models. Think about: - Chief Strategy Officers (CSOs); - Chief Information Officers (CIOs); - Chief Technical Officers (CTOs)
Service Managers; - Service Provider Portfolio Strategists/Leads; - managers (e.g. Process Managers, Project Managers, Change Managers, Service Level Managers, Business Relationship Managers, Program Managers and Supplier Managers); - Service Architects, Process Architects, Business Change Practitioners and Organizational Change Practitioner.

Voorkennis


There are no formal requirements, but some knowledge of IT Service Management terminology is recommended.

Duur

This is an e-learning course. You decide where and when you study.

Certificaat

After the course you can participate in the exam. The exam fees (€ 235,00) are not included.