Plaatsen / leslocaties

amsterdam,eindhoven,nieuwegein,zoetermeer

Algemene informatie over de cursus

The EXIN SIAM Professional certification tests a candidate's knowledge and skills of the activities in the four stages of the SIAM roadmap. A candidate who successfully completes the EXIN SIAM? Professional can analyze, plan, build and inspect a multi-service provider environment.


Scope


The EXIN SIAM Professional certification tests a candidate’s knowledge of the application of SIAM to situations and the candidate's ability to further analyze the SIAM concepts in the following areas:

• the Discovery and Strategy stage;
• the Plan and Build stage;
• the Implement stage;
• the Run and Improve stage;
• SIAM practices across the stages.

Course outcomes

• establish a governance framework based on SIAM practices;
• perform an organization assessment to better determine and establish a plan and promote improvements;
• determine the key elements to perform a SIAM implementation;
• design and build up a SIAM model for different environments and organizations;
• lead a SIAM implementation;
• select different approaches to implement SIAM;
• use organizational change management in order to boost the SIAM implementation;
• improve the organization’s SIAM ecosystem at every stage;
• manage and continuously improve multiple processes based on SIAM.

Exam


The examination type is multiple-choice questions. The number of questions is 40. Pass mark: 65% (26/40 questions). It is a close book exam. The exam duration is 90 minutes.
Doelgroep

The target group includes, but is not limited to: - Service Managers and Practitioners; - Service Provider Portfolio Managers; - Process Managers; - Project Managers; - Change Managers; - Service Level Managers; - Business Relationship Managers; - Program Managers; - Supplier Managers; - Service Architects; - Process Architects; - Business Change Practitioners; - Organizational Change Practitioners; - SIAM consultants.

Voorkennis

For this training the student must be in possession of the SIAM Foundation certificate.

Duur

The duration of the course is three days.

Groepsgrootte

The maximum amount of participants is twelve persons.

Certificaat

After the course you can participate in the exam. Exam fees are included.